The user acknowledges having read these terms of use and undertakes to comply with them.
The website user acknowledges having the skills and means necessary to access and use this site.
The user of the website acknowledges having verified that the computer configuration used does not contain any viruses and that it is in perfect working order.
The website operator makes every effort to offer users information and / or tools available and functional. But cannot be held responsible for errors, lack of availability of features and / or the presence of viruses on the user’s internet browser and / or on the site.
The information provided by the operator of the website is indicative and does not exempt the user from additional and personalized analysis.
The website operator cannot guarantee the accuracy, completeness or timeliness of the information published on its site.
Consequently, the user acknowledges using this information under his sole responsibility.
In accordance with article 32 of the amended Data Protection Act of 6 January 1978, the user is informed that the information communicated by the user through forms on the site is intended for the publisher of the website, data controller for administrative and commercial management purposes, as well as for commercial prospecting purposes. The information necessary to respond to his request is marked with an asterisk. If the mandatory fields are not filled in, the request may not be able to be processed.
The user is informed that he has a right of access, rectification, interrogation, opposition for legitimate reasons, and opposition to commercial prospecting, relating to the personal data concerning him that he can exercise by sending an email to the following address: droitdacces@hiero-solution.com.
The user is informed that, during his visits to the site, cookies may be installed automatically on his browser software. We use Complianz - GDPR / CCPA Cookie Consent. Complianz is a GDPR / CCPA cookie consent extension, which supports GDPR, DSGVO, LGPD, POPIA, APA, CCPA and PIPEDA, with conditional cookie notification, and personalized cookie policy based on the results of their integrated analysis.
The cookie is a block of data that does not allow users to be identified but is used to record information relating to their browsing on the site.
The configuration of the browser software makes it possible to inform of the presence of cookies and possibly to refuse them in the manner described at the following address: https://www.cnil.fr/.
The user has the right to access, withdraw and modify personal data communicated by means of cookies under the conditions indicated above.
The user is required to comply with the provisions of the amended Data Protection Act of January 6, 1978, the violation of which is punishable by criminal penalties.
In particular, regarding the personal data to which he has access, the user must refrain from any collection, any misuse and, in general, any act likely to infringe the privacy or reputation of a person.
The general structure, as well as the software, texts, images, animated or not, sounds, know-how and all the other elements making up the site are the exclusive property of the website editor.
Any total or partial representation of this site without the express permission of the website editor is prohibited and constitutes an infringement punishable by articles L.335-2 and following of the Intellectual Property Code.
The same applies to the databases appearing on the website, if applicable, which are protected by the provisions of the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 relating to legal protection of databases.
The trademarks of the website publisher and its partners, as well as the logos appearing on the site are trademarks, semi-figurative or not, and are registered.
Any reproduction, total or partial, of these brands or logos without the express permission of the website editor is therefore prohibited within the meaning of Article L.713-2 of the Intellectual Property Code.
Website users and visitors do not have permission to set up a hyperlink to this site without the express prior authorization of the website editor.
The website editor cannot be held responsible for access by users via hypertext links set up to other resources on the internet as part of the website.
PERSONAL DATA PROTECTION POLICY
1. Collection of Information
We collect information when you log into our site, when you request a price from us and when you place an order. The information collected includes the legal name of your company / legal entity, or your name in the case of an independent person. In the case of a corporation, the name of our correspondent (s), their e-mail address, and telephone number will also be recorded. The data necessary for invoicing will also remain in our possession. Payments made online are done securely through Stripe, or PayPal, and we are not aware of the bank details entered for the payment which remain with the bank or PayPal and Stripe. If you have provided us with your bank details (RIB or IBAN), they are kept securely in accordance with GDPR standards.
When you connect to our website, we automatically receive and record information from your computer and browser, namely your IP address, your word processing software, their versions and type of hardware (PC, MAC, tablet, laptop …).
We use Hotjar to better understand the needs of our users and to optimize our service and your experience. Hotjar is a service that helps us better understand our users' experience (e.g. how much time they spend on a page, what links they choose to click, what they like and dislike, etc.), so that we can customize our service accordingly. Hotjar uses cookies and other technologies to collect data on the behavior of our users and their devices: IP address (processed during your session and stored anonymously), screen size and device type (unique device identifier), browser information, geolocation (country only) and preferred language for viewing our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is prohibited by contract from selling the data collected on our behalf.
For more details, see the "About Hotjar" section of the
Hotjar support site.
We also use Lead the Way to better understand the needs of our BtoB users, it works like Hotjar.
2. Use of information and confidentiality and disclosure to third parties
We are the sole owners of the information collected on our sites. All information that we collect is used for internal purposes only and will never be sold, exchanged, transferred or given to another company for any reason, except official request of the authorities having jurisdiction in the matter who would investigate illegal activities, suspected fraud or situations involving potential threats to the physical safety of any person, violations of our terms of use, or when the law requires us to do so. This does not include trusted third parties who help us operate our website, set up or modify our management program, or conduct our business, if these parties agree to keep this information confidential. Your data is never transferred or processed outside the European Union.
We send out newsletters in order to inform you about the evolution of our solution, about opportunities, and about the assignments that you have transmitted and / or received.
3. Protection of information
We implement a variety of security measures to preserve the security of your personal information according to the recommendations of the GDPR with which we are in compliance. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees and freelancers who need to do specific work (such as billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
4. Cookies
Cookies improve access to our site and identify repeat visitors. However, this use of cookies on our site is in no way linked to any personally identifiable information.
5. Data retention
For internal and fiscal management purposes, we will automatically keep your data for the current year plus five years. If at the end of this period no commercial relationship is registered between our companies, they will be automatically deleted from our servers. By entering a commercial relationship with our company, you automatically accept this provision irrevocably.
6. Unsubscribe
We use the e-mail address you provide to send information and updates relating to your order, and occasional information about our language services, training and breakfast meetings. You can unsubscribe at any time so as not to receive the non-essential information on our services and events. However, you will continue to receive your order information. Requesting a quote, information or service implies the irreversible agreement on your part to use the email addresses provided as well as acceptance of our general conditions of sale.
7. Consent
By using our site, you consent to the aforementioned privacy policy.
You have the right to access, rectify or delete your personal data by making a request to the following address:
data@hiero-solution.com. We have implemented appropriate security measures to protect your data and we undertake to inform you of any possible security breach, and the measures taken to remedy it.
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